Shipping policy

SHIPPING POLICY

 

At Natzen, we are committed to processing and delivering your orders as quickly and reliably as possible. Please review the details below so you know what to expect when placing your order.

 

 

ORDER PROCESSING TIME

 

Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, promotions, product launches, or holidays, processing times may take up to 5 business days. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

 

Please note that order processing and shipping are two separate stages. Processing refers to the time it takes to verify payment, prepare, and hand off your order to the carrier. Shipping refers to the time in transit after the carrier picks up the package.

 

 

SHIPPING RATES

 

- Orders of $40,00 or more: FREE standard shipping (United States only).

- Orders under $40,00: A flat-rate shipping fee of $7,00 applies.

- International orders (Mexico, Latin America, and other destinations): Shipping rates are calculated at checkout based on destination, package weight, and selected shipping method.

 

All shipping charges are non-refundable, including on orders that qualify for free shipping promotions.

 

 

DELIVERY TIMEFRAMES

 

Once your order has been processed and shipped, estimated delivery times are as follows:

 

United States:

- Standard Shipping: 5–10 business days after shipment.

- Expedited Shipping (if available at checkout): 3–5 business days after shipment.

 

Mexico:

- Standard Shipping: 10–20 business days after shipment.

- Delivery times may vary depending on customs clearance and local carrier conditions.

 

Latin America and Other International Destinations:

- Standard Shipping: 15–30 business days after shipment.

- Delivery times may vary significantly depending on customs clearance, local carrier infrastructure, and destination country regulations.

 

These delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, holidays, or peak shipping periods. Natzen is not responsible for delays once the package has been transferred to the shipping carrier.

 

 

INTERNATIONAL ORDERS — CUSTOMS, DUTIES, AND TAXES

 

For orders shipped outside of the United States, the recipient is solely responsible for all import duties, customs fees, taxes, and any other charges imposed by the destination country. These charges are not included in the product price or shipping cost shown at checkout and are not collected by Natzen.

 

Natzen has no control over customs policies, processing times, or additional fees imposed by foreign governments. We are not responsible for any delays, seizures, or additional costs resulting from customs processing.

 

If an international order is refused, abandoned, or returned to us due to failure to pay customs duties or for any reason related to customs clearance, the customer will not be eligible for a refund of shipping charges. A product refund, if applicable, will be subject to the terms of our Refund Policy, and any additional return shipping costs incurred will be deducted from the refund amount.

 

We strongly recommend that international customers review their country's import regulations and estimated duty rates before placing an order.

 

 

SHIPPING NOTIFICATIONS AND TRACKING

 

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours after receiving the shipment confirmation for tracking information to update in the carrier's system.

 

If you do not receive a shipping confirmation email within 5 business days of placing your order, please check your spam or junk folder first, then contact us at support@natzenshop.com.

 

 

SHIPPING DELAYS

 

While we strive to meet the estimated delivery timelines, delays may occasionally occur. Natzen is not responsible for shipping delays caused by:

 

- Carrier operational issues or capacity limitations.

- Weather events, natural disasters, or other acts of God.

- Customs processing or inspections for international shipments.

- Incorrect or incomplete shipping information provided by the customer.

- National or regional holidays affecting carrier operations.

- Government actions, port congestion, pandemics, or other circumstances beyond our reasonable control.

 

If your order experiences a significant delay, please contact our support team and we will do our best to assist you in locating your package.

 

 

ADDRESS ACCURACY

 

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment numbers, suite numbers, building names, and zip codes. Natzen is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

If an order is returned to us due to an incorrect address, the customer will be responsible for any additional shipping fees required to reship the order. If reshipping is not possible or the customer does not wish to pay the additional shipping cost, a refund may be issued for the product amount only (excluding original shipping charges), subject to the terms of our Refund Policy.

 

 

PO BOXES, APO/FPO, AND MILITARY ADDRESSES

 

We currently ship to PO Boxes and APO/FPO military addresses within the United States. Please note that deliveries to these addresses may take longer than standard delivery estimates and tracking availability may be limited once the package enters the military postal system.

 

 

LOST, STOLEN, OR DAMAGED PACKAGES

 

If your tracking shows that your order was delivered but you did not receive it, or if your package arrives damaged:

 

- Check with household members, neighbors, building management, or your local post office.

- Contact us at support@natzenshop.com within 7 days of the carrier's marked delivery date.

- For damaged items, please include photos of the product and packaging in your message.

 

We will work with the carrier to investigate the issue. If the package is confirmed lost or damaged in transit, we will issue a replacement or refund at our discretion, subject to the terms of our Refund Policy.

 

Natzen is not responsible for packages marked as delivered by the carrier. Once a package shows a confirmed delivery status, any claims of non-receipt will be evaluated on a case-by-case basis and may require cooperation with the shipping carrier's investigation process.

 

 

SUBSCRIPTION ORDERS

 

Subscription orders follow the same processing and shipping timelines as one-time purchases. Recurring subscription shipments will be sent automatically based on the billing cadence selected at checkout.

 

Customers may manage, pause, or cancel their subscription at any time through their customer account portal or by contacting support@natzenshop.com. Changes to a subscription (including address updates) must be made before the next billing date to apply to the upcoming shipment.

 

 

ORDER MODIFICATIONS AND CANCELLATIONS

 

If you need to modify or cancel your order, please contact us at support@natzenshop.com as soon as possible. We can only accommodate changes if the order has not yet been processed or shipped.

 

Once an order has been handed off to the carrier, it cannot be modified, redirected, or canceled. In that case, you may request a refund after delivery in accordance with our Refund Policy.

 

 

UNDELIVERABLE AND RETURNED PACKAGES

 

If a package is returned to us by the carrier as undeliverable (due to incorrect address, unclaimed package, refused delivery, or failure to pay customs duties), the following applies:

 

- We will contact you by email to discuss options.

- Reshipping will require the customer to pay any additional shipping costs.

- If reshipping is not requested within 30 days of the package being returned to us, a refund for the product amount only (excluding shipping charges) may be issued at our discretion.

- Natzen is not obligated to reship or refund undeliverable packages caused by customer error.

 

CONTACT US

 

If you have any questions about your shipment, tracking, or this Shipping Policy, please contact our customer support team:

 

Email: support@natzenshop.com

Response time: 1–2 business days, Monday through Friday.

 

We are committed to helping you with any shipping-related concerns.

 

 

Last updated: June 05, 2026